REFUND AND RETURNS POLICY

Website: DRESSDAPPER.COM
Last Updated: October 15, 2026

1. Introduction

At DRESSDAPPER.COM (“we,” “our,” “us,” or “DRESSDAPPER”), customer satisfaction is important to us. We want you to enjoy shopping for clothing, footwear, and fashion accessories through our online store.

This Refund and Returns Policy explains the conditions under which customers may request a return, exchange, refund, or replacement for products purchased through https://dressdapper.com.

By placing an order on our website, you agree to the terms outlined in this policy, subject to your rights under applicable consumer protection laws.

2. Eligibility for Returns

Customers may request a return or exchange if an item meets one or more of the following conditions:

  • The item received is damaged or defective.
  • The item received is incorrect or differs significantly from the product ordered.
  • The item received is materially different from its description on our website.
  • The order contains missing items attributable to an error on our part.

To qualify for a return, the item should generally:

  • Be reported within 7 days of delivery.
  • Be unused, unworn, unwashed, and undamaged, except where the issue is a defect or damage present upon arrival.
  • Have its original tags, labels, and packaging where reasonably available.
  • Be accompanied by proof of purchase, such as an order number or receipt.

Exceptions may apply where required by law. We will not reject a valid claim merely because original packaging or tags are unavailable if applicable law requires otherwise.

3. Items That May Not Be Returned

For hygiene, safety, or product-condition reasons, certain items may not be eligible for return or exchange unless they are defective, incorrect, misdescribed, or otherwise covered by applicable law.

These may include:

  • Underwear, lingerie, and intimate apparel.
  • Swimwear where the hygiene seal has been removed or the item has been worn.
  • Socks and similar personal-use items once opened or used.
  • Personalised, customised, or made-to-order products, except where defective or otherwise eligible under applicable law.
  • Items clearly marked as non-returnable before purchase, where such restrictions are legally permitted.

This section does not remove any consumer rights that cannot legally be excluded.

4. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery.

When contacting us, please provide:

  • Your full name.
  • Your order number.
  • The name or description of the affected product.
  • A brief explanation of the problem.
  • Clear photographs or videos showing the issue, where reasonably possible.

Our customer support team will review your request and advise you on the next steps.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair where appropriate, refund, or another suitable resolution.

We will not require you to bear return costs for an item confirmed to be defective, damaged, incorrectly supplied, or otherwise eligible for a remedy where the law requires us to cover those costs.

5. Size and Fit Issues

We understand that finding the right size when shopping online can sometimes be difficult.

If an item does not fit as expected, you may contact us within 7 days of delivery to ask whether an exchange is available.

Size-related exchanges are subject to:

  • The item being unused, unworn, and unwashed.
  • Original tags and labels remaining attached where applicable.
  • The item being in acceptable resale condition.
  • The availability of the requested size or an alternative product.

Unless the item is defective, incorrectly labelled, or misdescribed, customers may be responsible for return and replacement delivery costs for size-related exchanges, where permitted by law.

We encourage customers to review the available size charts and product descriptions carefully before placing an order.

6. Change of Mind and Order Cancellations

If you change your mind after placing an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it is processed, dispatched, or handed over to the delivery company.

Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

Change-of-mind returns are subject to the applicable product conditions and consumer protection laws. Where we voluntarily offer a change-of-mind return, the item must generally be unused, unworn, unwashed, and returned with its original tags and packaging where reasonably available.

Nothing in this section limits any cancellation or withdrawal rights that may apply under law.

7. How to Request a Return or Exchange

To request a return, exchange, or refund, follow these steps:

Step 1: Contact Us

Send an email to info@dressdapper.com or call +2347011087294.

Step 2: Provide Your Order Details

Include your name, order number, affected product, and reason for the request. Attach photographs where relevant.

Step 3: Wait for Instructions

Our team will review your request and provide instructions on whether the product should be returned and where it should be sent.

Step 4: Return the Item if Required

Package the item securely and follow the return instructions provided by our team. Please do not send items to an address other than the one we authorise for returns.

Step 5: Review and Resolution

Once the returned item has been received, we will inspect it where necessary and inform you of the outcome and the next steps.

8. Refund Policy

Approved refunds will be processed using the original payment method wherever reasonably possible.

If the original payment method cannot be used, we may contact you to arrange an appropriate alternative, subject to verification and applicable law.

Refunds may be considered for:

  • Eligible returned products.
  • Orders cancelled before dispatch where payment has already been made.
  • Products that cannot be supplied after payment.
  • Confirmed incorrect, defective, or damaged products where a refund is the appropriate remedy.
  • Other circumstances in which a refund is required by law.

We aim to initiate approved refunds within 7–14 business days after approval or receipt and assessment of the returned item, as applicable. This is our target processing period, not a guarantee that the funds will appear in your account within that timeframe.

Your bank, card issuer, or payment provider may require additional time to complete the transaction.

Where a refund is delayed beyond the stated period, please contact us for an update.

9. Shipping and Delivery Costs for Returns

The responsibility for return shipping costs depends on the reason for the return and applicable law.

  • Incorrect, defective, or damaged items: DRESSDAPPER.COM will cover reasonable return costs where required by law or where we confirm that the issue resulted from our error.
  • Size exchanges or eligible change-of-mind returns: The customer may be responsible for return and replacement delivery costs where permitted by law and disclosed before the return is arranged.
  • Failed delivery caused by an incorrect address supplied by the customer: Additional delivery charges may apply where lawful and agreed.
  • Orders cancelled or unavailable: Any refund of delivery charges will be handled in accordance with applicable law and the circumstances of the order.

Original shipping charges will be refunded where required by law or where the relevant delivery service was not properly provided.

10. Exchanges and Replacements

Exchanges and replacements are subject to product availability.

If the requested replacement size, colour, or style is unavailable, we may discuss an alternative product or refund with you, depending on the circumstances and applicable law.

Replacement products will be checked before dispatch where reasonably practicable.

If a replacement is also defective or incorrect, please contact us promptly so that we can review the issue.

11. Non-Refundable Situations

Except where required by law, refunds or exchanges may be declined where:

  • An item has been worn, washed, altered, or damaged after delivery by the customer.
  • The product has been returned without authorisation where prior approval is reasonably necessary to process the return.
  • The return request falls outside the applicable return period and no legal exception applies.
  • The customer cannot provide sufficient information to identify the order after we have reasonably requested it.
  • The issue results from normal wear and tear or damage caused by improper use after delivery.

Each request will be considered on its facts. Nothing in this section excludes remedies for defects, misrepresentation, or other circumstances where the customer is legally entitled to a remedy.

12. Promotional Items and Discounts

Products purchased during promotional campaigns, sales, or discount offers are subject to this policy and any additional return conditions clearly communicated before purchase.

A discounted product will not automatically be excluded from a refund or replacement if it is defective, incorrectly supplied, misdescribed, or otherwise eligible for a remedy under applicable law.

Where an order includes a free promotional item, we may ask for that item to be returned with the purchased product when appropriate and legally permitted.

13. Fraud Prevention and Refund Verification

To protect our customers and business, we may verify order details and payment information before approving a refund or replacement.

We may request reasonable supporting information, such as an order confirmation or photographs of the affected item.

We will handle such information in accordance with our Privacy Policy and applicable data protection laws.

We will not use verification procedures to unreasonably prevent customers from exercising their lawful consumer rights.

14. Consumer Protection and Applicable Law

This policy is intended to operate in accordance with applicable laws and consumer protection requirements in Nigeria, including relevant provisions of the Federal Competition and Consumer Protection Act 2018 and other applicable legislation.

If any part of this policy conflicts with a mandatory legal right, the applicable legal requirement will take precedence.

Nothing in this policy is intended to exclude, restrict, or waive a consumer right that cannot legally be excluded or waived.

15. Changes to This Policy

DRESSDAPPER.COM reserves the right to update this Refund and Returns Policy to reflect changes in our products, business operations, procedures, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Any changes will apply subject to applicable law and will not unlawfully remove rights relating to purchases already made.

16. Contact Information

For questions about returns, exchanges, refunds, cancellations, or replacements, please contact us using the details below.

Business Name: DRESSDAPPER.COM

Address: No. 24, Bamgboye Street, Ilasa, Lagos State, Nigeria.

Phone: +2347011087294

Email: info@dressdapper.com

Website: https://dressdapper.com

Please include your order number in all order-related enquiries to help us assist you efficiently.

Thank you for shopping with DRESSDAPPER.COM. We appreciate your trust in our brand and are committed to providing a fair, transparent, and reliable shopping experience.